ek770's Privacy Policy
This policy describes in detail how your personal information is collected, used, and protected.
About This Policy
ek770 ("we", "our", "platform") provides a safe and reliable online gaming service for users in Bangladesh. Protecting your privacy is one of our top priorities. This privacy policy describes what information we collect about you while you use our website and services, how we use that information, and how your information is kept secure.
By using this platform, you are considered to have given your consent to the terms of this privacy policy. We therefore ask that you read this policy carefully before using the service.
This policy applies to all services on the ek770 platform, including the mobile version and all related operations.
Information We Collect
While using the ek770 platform, we may collect the following types of information:
Personal Identity Information
During the account registration and verification process, we collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID card or passport details (for identity verification)
- Residential address
Financial Transaction Information
For deposits and withdrawals, we collect limited financial information. Our payment methods — bKash, Nagad, Rocket, Upay, and bank transfer — each use their own security protocols. We never store your payment PIN or password.
Technical and Usage Information
When you use our platform, the following information may be collected automatically:
- Device type, operating system, and browser information
- IP address and approximate location
- Data collected from cookies and similar tracking technologies
- Gaming activity and transaction history on the platform
- Login duration and session information
Purpose of Using Information
ek770 uses collected information only for the following legitimate purposes:
Identity Verification and Security
We verify the identity of each user to ensure account security and prevent unauthorized access. This is essential for protecting your account and funds.
Service Operation and Improvement
- Creating, managing, and completing account verification
- Processing deposits, withdrawals, and bonus transactions
- Improving the quality of gaming services
- Resolving technical issues and providing support
Communication and Support
Our 24/7 support team can communicate with you in Bengali and English via live chat and email. Your registered email and contact details are used to communicate with you effectively.
Meeting Legal Obligations
Information may be retained to comply with applicable laws and regulations and to cooperate in any investigation or legal proceedings.
We never sell your personal information to third parties or use it for advertising purposes.
Information Sharing Policy
ek770 handles your personal information with great care. Information may only be shared with third parties in the following limited circumstances:
Payment Processors
Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions. These organizations are governed by their own privacy policies.
Technology Service Providers
We work with trusted technology partners for the operation, security, and maintenance of the site. Only the information necessary to provide services is shared with these partners.
Legal Requirements
Information may be disclosed in response to court orders, legal processes, or legitimate requests from government authorities. In such cases, we always follow the applicable legal framework.
What We Never Do
- Sell information for marketing or advertising purposes
- Send information to unrelated third parties without your consent
- Disclose information that could enable identity theft or fraud
Cookies and Tracking Technologies
ek770 uses cookies and similar technologies to operate the platform effectively and improve your experience.
Types of Cookies
- Essential cookies: For maintaining login sessions and ensuring security.
- Functional cookies: For remembering your preferences and settings.
- Analytics cookies: For understanding site usage patterns and improving services.
Cookie Controls
You can accept or reject cookies by changing your browser settings. Please note, however, that disabling certain essential cookies may cause some platform features to not work properly.
We use information obtained through cookies only to improve our services — it is not shared with any external advertising networks.
Data Security Measures
ek770 uses industry-standard security technologies to keep your personal and financial information safe.
SSL Encryption
All communication between our platform and servers is protected by SSL (Secure Socket Layer) encryption. This means that when your information is being transmitted, third parties cannot read or alter it.
Secure Data Storage
Your information is stored on secure servers and can only be accessed by authorized personnel. We regularly review data access logs.
Response to Security Breaches
If a data security breach occurs for any reason, we will act promptly and notify affected users in a timely manner. Our support team will communicate through [email protected] in such cases.
Two-Factor Verification
We recommend that users use strong passwords and keep login verification active to protect their accounts. These simple steps make your account more secure.
User Rights
As a user of the ek770 platform, you have several important rights over your own personal information:
Right to Access Information
You may request to view the information we hold about you at any time. We will provide this information within a reasonable time.
Right to Correct Information
If there are any errors or inaccuracies in your information, you may request that it be corrected or updated. Corrections will be made after the information has been verified.
Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, we are required to retain information necessary to meet legal obligations for a specified period.
Right to Object to Processing
You may object to the processing of your information for specific purposes. Contact us to opt out of marketing communications.
How to Exercise Your Rights
To exercise any of the above rights, contact our support team via live chat or email. We will always respond within a reasonable time.
Data Retention Period
ek770 retains your personal information only for as long as necessary.
Active Accounts
All information collected while your account is active is retained. This information is used to provide services, support, and account security.
Inactive or Closed Accounts
Even after an account is closed, certain information is retained for a specified period to meet legal obligations, resolve disputes, and maintain records of financial transactions.
Data Deletion Process
Once the retention period has ended or upon receipt of a valid deletion request, we permanently delete information using secure methods so that it cannot be recovered.
Protection of Minors
ek770 strictly prohibits anyone under the age of 21 from using the platform. We do not intentionally collect any personal information from minors.
This platform is for users aged 21 and over only. If we become aware that a minor has opened an account, we will immediately close that account and delete the associated information.
If you believe that a minor has registered on our platform, please notify us immediately at [email protected].
Policy Changes
ek770 reserves the right to revise and update this privacy policy from time to time.
Notice of Changes
If any significant changes are made, we will:
- Post a clear notice on the main page of the website.
- Send a notification to your registered email address.
- Update the "Last Updated" date at the top of this page.
Consent After Changes
If you continue to use the platform after the policy has changed, it will be assumed that you have consented to the updated policy. We therefore recommend reviewing this policy periodically.
Applicable Law and Dispute Resolution
Applicable Law
This privacy policy is governed in accordance with applicable international data protection standards and regulations concerning electronic services.
Dispute Resolution
For any concerns or disputes regarding this policy or the handling of your information, please contact our support team first. We are committed to resolving issues through discussion.
Explanation in Bengali
This privacy policy has been prepared in Bengali and will be considered the primary document. The entire policy is kept in Bengali for the convenience of users in Bangladesh.
Have privacy questions?
Contact our support team for any questions about your information or this policy.
We provide support 24/7 via live chat and email in both Bengali and English.